1. Provider and scope
The provider is Kalirox AS, organisation number 836 971 752, Tårnveien 14, 3047 Drammen, Norway. Contact: support@norskmentor.no. NorskMentor provides Norwegian language learning, AI-assisted practice and related teacher and institutional services.
The service is designed for adults. Anyone purchasing a subscription must have legal capacity to enter the agreement or valid authorisation. Institutional purchases may be governed by a separate written agreement; it does not remove individual data protection rights.
2. Account and permitted use
Provide accurate account information, keep credentials confidential and promptly report suspected misuse. Access is personal unless an institutional agreement explicitly permits another arrangement. You are responsible for your own use; you are not automatically liable for every unauthorised action by another person.
Do not share or resell access, bypass payment or usage limits, disrupt or probe the service without permission, distribute malware, harass others, upload unlawful material or access other users’ data. Automated extraction, bulk copying or use of service content to train external AI models requires our written permission, except where mandatory law permits it.
3. Learning and AI limitations
Functions, content, language support and usage allowances depend on your plan, platform and institutional access. An internet connection and a supported device are required for online features. Your order and stated plan limits determine access; no general promise of unlimited AI use is made.
AI responses, translations, pronunciation scores and learning suggestions can contain errors. They are educational support, not official certification or medical, legal, immigration or employment advice. NorskMentor does not guarantee an examination score, language level, job, residence permit or other external outcome. These limitations do not remove your rights if the service fails to meet the contract.
4. Trial, subscription and cancellation
New website purchases with a Norwegian billing address use regular Stripe payments. Purchases from other supported countries use Stripe Managed Payments: checkout displays Sold through Link and identifies the seller for the purchase. These purchases and subscriptions are managed through Link, also accessible from My account. The final currency, taxes, total and applicable purchase terms appear before confirmation. Existing subscriptions are not automatically transferred to this arrangement. The payment method does not limit statutory rights.
The price, currency, total taxes, billing interval, trial terms and any commitment period must be provided before you confirm an order with a payment obligation and in the order confirmation. Check the total in the payment window before approving the purchase. A free trial converts to a paid subscription only where that conversion and payment obligation have been clearly agreed.
Prices, plans, trials, promotions and discounts may differ between the website, App Store and Google Play, and between countries and currencies. The price and terms disclosed and accepted in your chosen sales channel apply to that purchase. An offer in one channel does not automatically apply in another. Mandatory rights and a specifically agreed offer take precedence over conflicting general terms.
Website payments are processed through Stripe. Where in-app purchases are available, payments are handled by the App Store on iOS or Google Play on Android. The store's purchase terms also apply without restricting mandatory rights. Eligible earlier app-store purchases can be restored from the app's membership screen.
A recurring monthly subscription renews monthly; a recurring three-month subscription renews for another three months at a time unless different terms are expressly agreed. The full amount for the billing period is charged at each renewal. A monthly equivalent shown for a three-month plan is a comparison figure, not monthly billing.
Where a trial is agreed, its duration, the first payment and subsequent billing interval are shown before purchase. Cancel before the trial ends to avoid the first charge. A first-paid-period discount applies to the period following an eligible free trial where the offer permits this combination.
The subscription renews automatically until cancelled. Cancel before the next renewal using the controls for your purchase: your account for website purchases, or App Store or Google Play subscription settings for store purchases. Follow the cancellation deadline shown in your purchase confirmation or by the store. Contact support@norskmentor.no if you need help. Uninstalling the app or requesting account deletion does not itself cancel the subscription.
Cancellation stops subsequent renewals; access normally continues until the end of the paid period. Cancellation and statutory withdrawal are different rights. Statutory withdrawal, price reduction, termination and refund rights also apply to discounted purchases. Price changes cannot retroactively change an already paid period and must meet contractual and statutory requirements for a valid basis, notice and cancellation rights.
5. Discount codes and promotions
Kalirox AS may offer discounted prices, promotions and special offers for specified periods, plans, customer groups, organisations or sales channels within applicable law. Offer conditions and restrictions must be disclosed before purchase. A later promotion or a lower price in another channel does not itself entitle a customer to a price adjustment or refund for an earlier purchase, unless required by an agreed offer, a price guarantee or mandatory law. This does not give us the right to remove an already agreed discount or retroactively change a completed purchase.
A discount code applies only to the plans, sales channels, customers and purchases covered by its offer. Campaigns may have an expiry date, an overall redemption limit, a per-customer limit or a new-customer requirement. Such restrictions must be disclosed in the offer before purchase. Code validity and availability are checked before payment; entering a code or opening a link does not itself complete a purchase.
The discount must be confirmed and visible in the purchase summary before you pay. If an expected discount is missing, do not confirm the purchase until the issue is resolved. Contact support@norskmentor.no about discrepancies. Codes cannot automatically be applied retrospectively to earlier purchases, but this does not restrict claims for correction or refunds where an error occurred or an agreed offer was not honoured.
A first-paid-period discount covers one billing period: one month on a monthly plan or the entire three-month period on a three-month plan. The renewal price disclosed before purchase applies afterwards. A time-limited discount covers only the specified periods. An ongoing discount applies to the relevant subscription while it continues under the offer's terms; it does not promise that the underlying price will never change.
One discount code can be used per purchase. Combining it with a trial or another offer is possible only where expressly included in the offer and confirmed in the purchase summary. Discounts do not automatically transfer when changing plan or payment channel, or restarting a cancelled subscription. The terms and new price must be disclosed before such a change is confirmed.
A website discount code does not itself grant a discount in the App Store or Google Play. Store offers must be available and approved for the specific store purchase. Using the same NorskMentor account on several devices does not change who bills an existing subscription. A separate new purchase may create another subscription; check your existing subscriptions before purchasing again.
A campaign may end for future purchases in accordance with its disclosed terms. This does not change a discount already agreed in a completed purchase. Refunds are based on the amount actually paid, without restricting other statutory claims. Discount codes have no independent cash value.
6. Withdrawal and service problems
For a consumer distance purchase, the statutory withdrawal period is normally 14 days from conclusion of the service agreement, provided the required information has been supplied. To withdraw, send a clear statement to support@norskmentor.no identifying your account, purchase and purchase date. You may use the statutory withdrawal form, but it is not required.
Starting to use the service does not by itself waive withdrawal rights. Any lawful charge for service delivered before withdrawal requires the statutory conditions to be met, including an express request for early performance where required. Any exception for digital content requires the separate consent, acknowledgement and confirmation required by law.
If the service is not delivered or is defective, contact us with a description. Consumers retain the rights provided by the Norwegian Digital Services Act (digitalytelsesloven), including correction and, where applicable, price reduction, termination, refunds and damages. Contract terms cannot exclude those rights.
7. Intellectual property and your contributions
NorskMentor software, branding and learning materials belong to Kalirox AS or its licensors. Your subscription gives a limited, non-exclusive right to use the available materials for your own learning, or as expressly allowed by an institutional agreement. It does not transfer ownership of our content or third-party AI models.
You retain rights you have in your own writing, recordings and other submissions. You grant us the limited permission needed to store, process and display them to provide the requested service, including AI feedback and sharing with authorised teachers. This does not give us a general right to sell your work. Processing of personal data is governed by the privacy policy and applicable law.
Only submit material you are entitled to use and share. Do not include unnecessary confidential or sensitive information about yourself or others. Third-party resources may be subject to their own licences.
8. Misuse, suspension and service changes
We may proportionately restrict access or remove content where reasonably necessary to address a material breach, security threat, illegal activity or unpaid agreed charges. Where practicable, we explain the reason and allow you to respond or correct the problem. Immediate action may be necessary for security or legal reasons. Contact support to contest a restriction.
We may maintain and update the service for security, compatibility, legal compliance or improvement. Changes beyond those necessary to maintain conformity require a valid contractual reason, no additional cost and the information and termination rights required by law. A materially adverse change will be notified in advance on a durable medium where required. We do not reserve an unrestricted right to remove paid functionality.
9. Responsibility and liability
We are responsible for providing the agreed service with reasonable care and in accordance with applicable law. You should check AI output before relying on it for decisions outside learning and take reasonable steps to limit avoidable loss.
To the extent mandatory law permits, we are not responsible for losses caused solely by your misuse, your device or connection, or independent third-party services outside our control. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for intentional misconduct or gross negligence, or restricts statutory consumer remedies.
10. Changes to terms and disputes
Material changes to these terms will be communicated in advance with their effective date and any applicable right to terminate. Continued use is not a substitute for express agreement where the law requires it. Changes do not remove rights relating to earlier purchases or disputes.
Norwegian law applies, without depriving consumers of mandatory protection applicable in their country of habitual residence. Contact support@norskmentor.no first about a dispute. Consumers may seek guidance from Forbrukerrådet and mediation from Forbrukertilsynet where available. Competent courts are determined by applicable law; these terms do not require a consumer to bring proceedings exclusively in our local court.